We guarantee a full money back refund without questions if you are dissatisfied in any way prior to the product(s) being opened and used. Please note that notification within 7 days of receipt is required and the product must be returned to us within 10 working days.

We regret we cannot offer a refund once the product has been opened and used. Our site is aimed at customers who have already purchased and experienced the product(s), either its use in the case of skincare, or smell in terms of perfume, or colour in terms of makeup.

Should you wish to return an order to due change of mind, we are more than happy to provide a store credit or a shipment of a different item in exchange.

If there is a defect in the product only noticed upon opening the product, then it may be returned to us for a replacement. Please note that notification within 7 days of receipt is required and the product must be returned to us within 15 working days. Returns received after this period will not be accepted.

To organise a return, please contact us.

Please include your order number, name, address and reason for the return.

Please note that in order to receive a replacement product(s) or a refund the merchandise must be returned to us, unless otherwise stated.